Privacy Policy

Metro Vancouver Moving & Junk Removal (“we,” “us,” or “our”) respects your privacy. This policy explains what personal information we collect when you use our website or request a quote, how we use it, and your rights under British Columbia and Canadian privacy law (including PIPEDA).

Information we collect

When you submit our quote form, contact form, or callback request, we collect the information you provide, which may include your name, phone number, email address, service type, city, preferred date, and any details about your job. When you browse the site, we may also collect standard analytics data such as pages viewed, device and browser type, and approximate location through cookies and similar technologies.

How we use your information

We use your information to:

• · Respond to your quote or contact request and provide an estimate;
• · Contact you by phone, text message (SMS), or email about your request;
• · Schedule, perform, and follow up on the services you request;
• · Improve our website and understand how visitors use it.

Consent to be contacted

By submitting a form or providing your phone number, you consent to being contacted by phone, SMS, and email regarding your request. Message and data rates may apply to text messages. You can opt out of text messages at any time by replying STOP, or ask us to stop emailing or calling you by contacting us at the details below.

Service providers

We share information only with trusted service providers that help us operate, and only as needed to deliver our services. These include providers for text messaging, email delivery, website hosting, content management, and website analytics. We do not sell your personal information.

Cookies and analytics

We may use cookies and analytics tools (such as Google Analytics) to understand site usage. You can disable cookies in your browser settings; some features may not work as intended if you do.

Data retention and security

We keep personal information only as long as needed to respond to your request, provide services, and meet legal or business requirements, then dispose of it securely. We use reasonable safeguards to protect your information, though no method of transmission or storage is completely secure.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal limits. To make a request, contact us using the details below.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent changes.

Contact us

Questions about this policy or your information? Contact Metro Vancouver Moving & Junk Removal at metrovanjunk@gmail.com or +1 (604) 348-7640.